Insights
Web strategy for hospitality properties that take their digital presence as seriously as their physical one

By Gabrielle Johnson
•
June 2, 2026
Direct bookings are the holy grail for independent hospitality properties. When a guest books directly with you instead of through Booking.com, Expedia, or another OTA, you keep the commission (typically 15–25%), you own the guest relationship, and you control the experience from the very first touchpoint.



